GenAI Architect, Customer Success

The TeamThe Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.What you get to do in this role:As a GenAI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities.Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offeringsContribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners