Busy service business looking for an experienced professional to manage work loads, customers and orders.
Communicate with customers, staff, and vendors
Organize and dispatch service technicians
Manage parts orders and shipments
Maintain database and calendar of parts and work to be performed
Billing customers and accounts receivable collection
Work closely with management and customers to ensure deadlines and priorities are met daily
Maintain detailed schedule and oversee operations for 6-8 technicians
Order parts required for different jobs – liaising with different vendors
Work closely with suppliers to order parts and equipment and manage any warranty claims
Prepare purchase and sales orders, customer quotes and invoices
Working closely with customers to respond to requests for service or parts by scheduling services or ordering parts.
Oversee inventory – managing receiving new deliveries and ensuring company maintains consistent stock of all supplies
Required skills and qualifications
Two or more years of proven success in an operations and service management role
Experience managing a team and scheduling
Strong skills Quickbooks or related software
Experience in accounts receivable and customer databases
Knowledge of business productivity software and an aptitude for learning new applications