Join Our Team as a Guest Service Representative at Point Pleasant Resort!
Are you passionate about delivering exceptional guest experiences? We're looking for a dedicated Guest Service Representative to ensure our guests' satisfaction throughout their stay. In this pivotal role, you'll handle room reservations, address inquiries, and resolve any issues promptly and courteously.
Key Responsibilities:
Answer incoming calls and emails to assist guests with room reservations.
Provide detailed information on hotel facilities, pricing, and policies.
Accurately input guest information and payment details into our reservation system.
Collaborate with housekeeping and front desk teams to deliver top-quality service.
Stay updated on local events and attractions to offer valuable recommendations to guests.
Handle guest complaints with professionalism, escalating issues when necessary.
Qualifications:
High school diploma or equivalent.
Previous customer service or hospitality experience preferred.
Strong interpersonal and organizational skills.
Proficiency in computer systems and reservation software.
Flexible availability to work varying shifts, weekends, and holidays.
Reliable transportation.
Benefits:
Dynamic work environment focused on teamwork and guest satisfaction.
Opportunities for growth and professional development.
Competitive compensation and benefits package.
How to Apply:
If you're ready to contribute to unforgettable guest experiences at Point Pleasant Resort, please submit your resume, contact information, and references. Join us in delivering exceptional hospitality!