Vacancy caducado!
JOB TITLE: FRONT DESK AGENT
Gallows Point Resort in Cruz Bay, St. John is looking for an enthusiastic, friendly, and knowledgeable person to fill its Front Desk position. Candidates should be ready to start ASAP!
RESPONSIBILITIES:
Responsibilities include but are not limited to the following:
Be familiar and comply with the Resort Employee Handbook.
Provide a friendly, efficient liaison between guests and the resort.
Manage problems as they arise in a professional manner, with the understanding that the guests’ needs
and concerns are paramount.
Understand and comply with the Front Desk Procedures Manual.
Comply with all property/departmental standards as they pertain to safety and security.
Respect the guests’ privacy with confidentiality
DESCRIPTION OF JOB DUTIES:
Duties include but are not limited to the following:
Prepare for, and check-in arriving guests, and check-out departing guests as detailed on the Front Desk
Afternoon and Morning Procedures and the Front Desk Manual.
Take reservations and walk-ins, cover for Reservations Agents during absences.
Answer and direct incoming telephone calls.
Report any maintenance or housekeeping issues to the respective department supervisor.
Deal with or report any guest needs or complaints.
Perform other duties as assigned by your supervisor or other managers.
REQUIREMENTS:
Ability to communicate clearly, effectively, and respectfully with guests, employees and managers.
Ability to read and write in English (if you are bi-lingual that's a plus!)
Knowledge of basic computer skills and ability to learn hotel software
Ability to interact with guests, employees and managers in a courteous, empathetic and discreet manner.
Must be available nights and weekends
HOURS: There will be a mixture of AM & PM shifts: 6:30am - 3:00pm /1:30pm - 10:00pm
TO APPLY: Please send your resume and/or cover letter to show contact info
Candidates should be enthusiastic, with good communication skills and a passion for hospitality. We are looking for someone who can start working right away.
Vacancy caducado!