We are seeking a Customer Service Representative to help us provide unparalleled support to customers over phone, emails, chat, and video calls. You will be responsible for being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience with the brand. This is an individual contributor position reporting to the Customer Success Manager.
Specific Responsibilities
Provide best-in-class customer experience through calls, emails, chat, and video calls
Assist with installation and utilization of product and advanced troubleshooting for technical issues
Become an expert in Kohler Ventures’ internal systems, navigating multiple computer windows and software systems including the CRM platform, Salesforce, and website
Act as the voice of Kohler Ventures, thinking proactively of solutions and finding opportunities to go above and beyond for customers
Work closely with other members of the Kohler Ventures team, documenting and reporting issues, triaging escalations, and looking for ways to improve each customer’s experience
Skills/Requirements
High school diploma or an equivalent is required. Bachelor’s degree preferred
3+ years of customer service experience required in the consumer product space
Experience providing customer support for connected hardware consumer products and mobile applications with the ability to guide users through troubleshooting protocols
Experience working for wellness or tech startup a plus
Excellent written communication skills – strong fluency in English, excellent diction, refined and polished writing