Job Details

ID #54265805
Estado Territorios
Ciudad U.S. virgin islands
Full-time
Salario USD TBD TBD
Fuente Territorios
Showed 2025-08-02
Fecha 2025-08-02
Fecha tope 2025-10-01
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Customer Service Representative

Territorios, U.S. virgin islands, 00801 U.S. virgin islands USA
Aplica ya

We are seeking a Customer Service Representative to help us provide unparalleled support to customers over phone, emails, chat, and video calls. You will be responsible for being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience with the brand. This is an individual contributor position reporting to the Customer Success Manager.

Specific Responsibilities

Provide best-in-class customer experience through calls, emails, chat, and video calls

Assist with installation and utilization of product and advanced troubleshooting for technical issues

Become an expert in Kohler Ventures’ internal systems, navigating multiple computer windows and software systems including the CRM platform, Salesforce, and website

Act as the voice of Kohler Ventures, thinking proactively of solutions and finding opportunities to go above and beyond for customers

Work closely with other members of the Kohler Ventures team, documenting and reporting issues, triaging escalations, and looking for ways to improve each customer’s experience

Skills/Requirements

High school diploma or an equivalent is required. Bachelor’s degree preferred

3+ years of customer service experience required in the consumer product space

Experience providing customer support for connected hardware consumer products and mobile applications with the ability to guide users through troubleshooting protocols

Experience working for wellness or tech startup a plus

Excellent written communication skills – strong fluency in English, excellent diction, refined and polished writing

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