Territory Service Manager - Los Angeles

The Territory Service Manager (TSM) is a critical, customer-facing support role responsible for elevating the post-sale experience and maximizing the long-term value of our power tools for our Pro Partner end-users within a defined geographic territory. By proactively engaging with customers, understanding their operational needs, providing expert service coordination, application support, and basic on-site troubleshooting, the TSM ensures optimal tool performance, reduces downtime, and strengthens customer loyalty. Critically, the TSM will also act as a frontline identifier of new sales opportunities, generating and qualifying leads for the territory sales team. This role works in close collaboration with the sales team to identify new opportunities, reinforce product value, and drive customer satisfaction through unparalleled service.Regularly visit and engage with existing Pro Partner (PP) end-users within the assigned territory to build strong, trusted relationships.Conduct on-site assessments of tool usage, identify potential tool performance issues or service needs, and provide immediate solutions or escalate as necessary.Act as the primary point of contact for service-related inquiries, technical guidance, and warranty claims for assigned PP accounts.Travel to shipping locations (Bosch Service Centers, Bosch Assigned T-Force Drop off locations, FedEx, or UPS) to package and ship customers tools that were picked up for repair.Proactively identify new sales opportunities with new and existing Pro Partner accounts during service interactions. Driving leads to Sales Development Management team.Develop strong working relationships with local Bosch sales and service teams.  Support sales managers with jobsite activation, tool demos, and other sale initiatives.Administer the TSM Loaner Tool Program for Pro Partners, adhering to established guidelines (e.g., minimum tool value for loaner eligibility: $400 for tools beyond impacts, drill drivers, and grinders).Execute on-site loaner tool deployments and pickups: Obtain a Purchase Order (PO) from the PP on-site for loaner tool issuance to allow for billing in case of loss or theft.Establish and communicate "milk run" schedules for predictable tool pick-up and delivery.Daily usage and engagement of Bosch's CRM, C4C, customer management system.Manage personal service schedule efficiently to optimize territory coverage and customer satisfaction.Territory - Los Angeles, Orange County and Inland Empire.