Senior CRM Administrator

As a Senior CRM Administrator, you will be responsible for managing and maintaining the CRM system to ensure it meets the evolving needs of the organization.You will work closely with product management and various departments to understand their requirements and translate them into effective CRM solutions.Your expertise in Microsoft Dynamics 365 Customer Engagement will be essential in solving real-world problems and providing ongoing technical support. Additionally, you will be tasked with developing and implementing best practices, conducting system audits, and ensuring data integrity.Your efforts will directly contribute to improving the overall performance of the CRM system and enhancing user satisfaction.Responsibilities include the following:Collaborate with product management, application services, and operational teams to support and configure Keypath’s enterprise CRM and related systems.Drive efficiencies for operational teams by optimizing CRM workflows and processes.Enhance the student experience through effective CRM solutions and support.Provide ongoing technical support and troubleshooting for CRM and supporting system issues.Develop and implement CRM best practices and strategies to improve system performance and user satisfaction.Conduct regular system audits and data integrity checks to ensure the accuracy and reliability of CRM data.Create and maintain comprehensive documentation for CRM configurations, processes, and procedures.Train and support end-users to maximize the utilization of CRM features and functionalities.Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from underlying true needs.Successfully engage in and manage multiple initiatives simultaneously.