Reservation Agent

Ensure information provided to guests is accurate and individualizedCoach agents in areas of up-selling, cross-selling and ongoing skill set knowledgeMonitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximizedAssist in preparing daily, weekly and monthly reportsAssist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testingEnsure smooth shift changes with proper pass-on to the next shiftRespond to enquiries about hotel products and services by telephone, fax and email according to standard guidelinesMaintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and servicesCoordinate and communicate with all other departments to ensure a smooth operation