Real Time Operations Coordinator

Key Responsibilities:Act as second in command and oversee RTO operations in the absence of the Real Time Operations LeadCoordinate with local teams to execute strategic initiatives and ensure timely follow-ups.Transform big data sets into visualizations to help yourself and the team make the right decisions.Analyse big sets of product data to understand our riders, vendors and customers’ behavior, to define the direction our products should develop.Ensure adherence to SOPs and operational processes for improved efficiency.Monitor real-time operations and respond to urgent operational challenges.Assist in analysing performance metrics and identify areas for process improvement.Support the implementation of new strategies or projects in collaboration with the RTO Lead.Maintain open communication with cross-functional teams to ensure alignment on goals and initiatives.