Project Management Officer, Managed Services (12 months contract)

Job Description: The Project Manager Officer (PMO) will be focusing on supporting our end client’s migration plan and driving execution of re-carding exercise through close collaboration with executional stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan). He/she will work closely with the Cards team to support the following scope of work: Migration project setup and governance Migration strategy and product mapping MIS data analysis and customer segmentation Customer Communications Plan  Migration roadmap – re-carding cycle and batches   Business costing model Migration execution and support Key responsibilities: Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management; Drive and support the end-to-end migration strategyEnsure accurate product mappingDevelop and discuss customer segmentation analysis, especially key focus areas – Recurring and Inactive cardholders Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach; Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations; Collaborating with end client’s internal teams to ensure successful implementation