Customer Care Associate - Mandarin Speaker

Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistanceTake appropriate steps to listen, understand, and engage with the customer to find solutions and communicate optionsDeveloping a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvementsUnderstanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's successCapturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participationAdditional responsibilities related to the function may be required