Vacancy caducado!
Job Description
Your new role is working with the Event and Incident team reporting to the Operations Manager
Centralised Processing (CP) is a key ICT program with the Department of Defence to supply CP services. The Incident team are responsible for ensuring that all Incidents are resolved as quick as possible to restore services.
Key activities include- ChairConferencecalls with relevant technical resources and other key stakeholders to orchestrate resolution of the incident.
- Liaise with internal and external stakeholders, ensuring they receive appropriate communication
- Keep track ofprogress against incident SLA's
- Ensuring all Incidentcases and records are accurately maintained and are of quality in content
- Continuous improvement of Standard Operating Procedures (SOP’s) to assist in day to day running of theincident process
- Complete Post Incident Reports
- Experience within an IT service desk environment
- Ability to work in a team environment as well as autonomously in a professional environment.
- Ability to assist in the resolution of conflict
- Strong customer service focus with the ability to empathise as well as prioritise
- Proven ability to deliver a quality client service, under direction
- Ability to develop and maintain productive internal and external relationships, partnerships and networks
Qualifications
- ITIL V4Certification or higher highly regarded but not essential
- ICT Industry qualifications (e.g. CompTia, Mircosoft)highly regarded but not essential
Additional Information
This role does require the successful applicant to be an Australian Citizen and holda current Defence NV-1 or NV-2 security clearance .
At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.
Vacancy caducado!