Job Details

ID #54252185
Estado Territorios
Ciudad Canberra
Tipo de trabajo Contract
Salario USD TBD TBD
Fuente MedHealth
Showed 2025-07-30
Fecha 2025-07-30
Fecha tope 2025-09-28
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Client Experience Officer

Territorios, Canberra 00000 Canberra USA
Aplica ya

We’re thrilled to be opening our brand new clinic in Bruce, ACT, and are looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA. This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until March 2026. There is potential for extension beyond this date.Responsibilities will include:Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals.Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs.Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies.Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.What's in it for you?As you support many, we support you. We offer:Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential.Excellent remuneration – Industry leading salary + salary packaging + car allowance + laptop + smartphone + purchased leave.Looking after you – Discounted private health insurance + free counselling through our EAP +Travel club deals + fitness passport… just to name a few.Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.

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