Application Support Lead

Your New Role Are you a talented application support lead or sustainment lead looking for an exciting new role in Canberra. Our exciting, classified programs at Leidos develop and support our Federal Government customers IT systems, including mission critical classified system.  In this role, you will provide Level 2 and Level 3  support for mission system applications. You will lead a small support team providing technical support and troubleshooting of technical issues and ensure continued operation of services. You’ll interact with the Leidos developers who are updating the application, the security operations team, client system owners, 3rd party product vendors and of course, end users. Other duties include: In this role you will: Lead a small team of support analysts to support mission system for our customers.Collaborate with the other leaders on the project including the project manager, architect, security advisor, test manager and customers. Level 2 and Level 3 System monitoring, technical support and reporting, including ongoing process improvements to enhance operational availability and reliability Completing incident ownership including triage, investigation, resolution, escalations and post incident follow up Performing root-cause analysis of application related issues and recommend solutions, liaising with other ITSM teams and end users as required Creating and maintaining system and operational documentation, including the creation and maintenance of Knowledge Based Articles for the Level 1 Help Desk and Level 2 Client Business Support Developing an on-call roster and management of priority incidents and problems with in contractual KPI’s. Engaging with the development team to identify new features and enhancements and prepare for new application patches.