We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.How You’ll ShineAs a Guest Services Supervisor, you’ll set the bar of excellence for your team every day. Through positive leadership, you’ll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front- and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:
Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations
Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
Ensure daily checklist duties and tasks are fully completed with follow-up communications
Maintain room inventory accurately and efficiently
Administer schedule adjustments that satisfy all guest, associate, and financial requirements
Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction
Provide hands-on training, development, and coaching for technical and soft skills customer service approaches
Support customer service standards that exceed guest expectations and directly communicate reservation flag information
How You’ll Be Rewarded
Medical, Dental, and Vision Insurance
Discounted Hotel & Resort Stays
Employee Stock Purchase Program
Tuition Reimbursement
401K Retirement Savings with Company Match
What You’ll Bring
High school diploma or equivalent
Two years of post-high school education or equivalent experience
Valid driver’s license
CPR certification (preferred)
Basic understanding of resort financials
Demonstrated ability to work under pressure
Basic leadership skills with ability to coach, mentor, and train staff
Excellent verbal and written communication skills
Excellent hospitality service skills
Attention to detail
Working knowledge of various computer software programs
Basic working knowledge of property management systems
Working knowledge of company reporting and associate timekeeping systems
Comprehension and literacy for analyzing reports
Two years of supervisory experience or management
Two years of hotel, timeshare or hospitality service experience
How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.