The Front Desk Specialist will greet all patients and support the Front Desk area by efficiently and correctly completing the registration process for office visits and provide coverage for Operator as needed.
This Advanced Health Practice offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.
MINIMUM ESSENTIAL JOB REQUIREMENTS
Maintain patient confidentiality and comply with HIPAA and other guidelines established by the practice
Politely greet patients as they arrive for scheduled appointments
Enter and verify demographic and insurance information for new and established patients according to protocol; scan a copy of each patient's ID and insurance card into the EMR
Ensure patients and providers receive and complete the appropriate forms and/or records for the appointment
Discuss and collect co-pays, deposits and balances on patient accounts
Complete daily facilities checklist as assigned
Direct incoming phone calls to the appropriate extension when providing operator coverage
Assist the Medical Records department by scanning and queuing documents and by acting as the primary scanner of patient documents
Communicate with referring physician practices and new patients, setting up new patient appointments.
Verify insurance benefits
Assist the Medical Records department by sending CCs to referring and primary care physicians as needed to maintain continuity of care
Perform other administrative duties as requested by the Supervisor
KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS
Minimum of high school diploma or equivalent
College education or trade school preferred
Ability to perform multiple and diverse tasks simultaneously with minimal error rate
Experience working in potentially stressful situations
High-level customer service and communication skills
Excellent teamwork skills
Preference for activities involving face-to-face interaction
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.