Warranty Service Manager

David Weekley Homes is seeking a Warranty Service Manager to join our North Nashville team (Wilson/Sumner Counties).  This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.Warranty Service Representatives (WSRs) respond to warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly.  WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.Responsibilities include:Coordinate and schedule repairs with contractors and customersFollow up, inspect and insure accurate completion of all repairsHold contractors accountable for resultsInstruct customers on how to maintain their homes as well as communicating what items are not warrantableManage your budgetHandle multiple tasks, as well as projects within designated timeframesSay "no" when necessary and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfactionPerforming minor repairs