LocationNashville HotelThe Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match. Job DescriptionOmni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today! To oversee and coordinate all nighttime hotel and night audit functions, ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations, and ensure maximum Front Office operating efficiency during overnight hours with a consistent reporting of general overnight hotel operations. Responsibilities
Ensure all overnight shift checklist items are completed in a timely manner.
Prepare a timely and accurate Daily Report (Daily Business Summary DBA).
Fully knowledgeable in all emergency procedures.
Responsible for the distribution of all nightly reports, next day arrival setup (Next day specials, billing, etc.), ensuring Comp Room Report is checked and completed prior to 11pm, obtaining nightly city-wide occupancy and average rate figures, and maintaining current back up reports.
Balancing of daily postings and revenue.
Work closely with the Finance department to ensure is necessary requirements for rolling date and reporting are satisfied.
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
Enforce Good Night’s Rest Policy.
Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Effectively coach and counsel associates as needed and complete performance evaluations.
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Ensure proper daily stand up meetings are held for the staff.
Provide training as needed to associates.
Maintain a positive working environment for all overnight associates.
Communicate with all department managers consistently and report overnight occurrences and opportunities.
Work with all overnight departments to ensure proper communication and resolution to opportunities.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed.
Set the house up for success. Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare all reports for the new day and distribute as needed.
Adhere to all systems and controls of the Front Office and appropriate areas of responsibilities.
Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived.
Ensure manager walks are completed and communicated to staff.
Qualifications
Must have one year of previous customer service experience, and at least 2 years of supervisory or management experience.
Ability to multi-task and problem solver.
Must be able to work in a fast-paced environment and resolve issues on the spot.
Must be professional and have excellent communication skills.
Must be able to work a variety of shifts, including weekends and holidays.
Maintain a professional business appearance, attitude, and performance.
Must have a strong guest service background.
Must be computer literate.
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand or walk for an extended period or for an entire work shift.
Requires repetitive motion.
May work both indoors and outdoors in motor lobby parking area .
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Job LocationsUS-TN-NashvillePosted Date11 hours ago(6/12/2024 9:47 AM)Requisition ID 2024-111086 of Openings 1Category (Portal Searching) Front Office Operations