DescriptionIntroductionDo you have the career opportunities as a Senior Desktop Support Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Our teams are a committed, caring group of colleagues. Do you want to work as a Senior Desktop Support Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and QualificationsAs the leader in this space, the employee will assist with procurement in hardware / software, along with assisting the device and application setup for corporate users. This role will monitor and manage assets for our area by ensuring our asset management is up to date. Serves as 3rd level support for desktop related issues/break fix. Assists with remediation of security risks and vulnerabilities in the corporate client environment. Installs software and performs hardware upgrades as well as refreshing computers. Provides basic Mobile Device Messaging Support.Develops new technical requirements by creating/maintaining documentation, knowledge bases, wiki, etc. Both for the IT team and end users. In addition, will work alongside our various IT partners for project related work. Helps train additional staff members on new or existing products. Will assist with and aide in an escalation point for business owners, product owners, and team members for any issues that will not meet SLAs. Provides feedback on the creation and delivery of Standard Operating Procedures and Policies.A solid understanding of the desktop environment and a general understanding of technologies that touch the desktop (network, server environment, active directory, and security standards) is required. Must be a team player, display strong initiative and have a customer focused attitude.Will be asked to participate in the evaluation of new technologies from the desktop perspective that are of significance to HCA Healthcare ITG. Will attend team meetings with Manager and team members. Will suggest creative and innovative ideas that will improve the processes and procedures related to the corporate desktop environment.As the Desktop Service Specialist, will assist with monitoring / managing a ticket queue that requires an active interest in maintaining SLAs. In addition, this position will have responsibilities ensuring our executive team is prioritized and has minimal disruptions.GENERAL RESPONSIBILITIES
Image, prepare and deploy workstations
3rd level support for device break/fix.
Completes software installs.
Completes hardware upgrades
Malware remediation and removal
Mobile device support
Windows / Apple OS X support
Virtual Desktop basic support
Basic telecom support (installing softphones, assigning phone numbers, etc.)
Support both onsite and remote employees
Procures new hardware and ensures active stock for new hires and replacement systems
Assist with yearly workstation refresh project
What qualifications you will need:EDUCATIONBachelor’s Degree - PreferredRELEVANT WORK EXPERIENCE5 or more yearsOTHER/SPECIAL QUALIFICATIONSMust have experience with:Windows OS / Apple MacOSMobile Device Management PlatformsRemote SupportSoftware Deployment Technologies such as Microsoft SCCMSoftware and Hardware troubleshooting skillsLeading othersNetworking conceptsCustomer service attitudeExcellent written and oral communication skills for both technical and non-technical audiences.MCP or Comp TIA A+ or Network+ Certifications - Preferred.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Desktop Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.