Emmy Squared Green Hills is looking for an experienced Lead Host to join our growing team! Emmy Squared/Pizza Loves Emily is a growing restaurant company that not only offers advancement opportunities, but a fun work environment, supportive leadership, competitive pay, health benefits for full time employees and delectable menu items you will be proud to serve our guests! Lead Host Key Responsibilities:
To provide courteous, prompt service to our guests
Provide guidance and assistance to all Hosts.
Remain in constant communication with managers as well as front of house staff.
Answer incoming phone calls within a timely manner.
Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
Adhere to seating guidelines to ensure equitable distribution amongst servers.
Greet guests when entering the restaurant with a pleasant smile and superior customer service.
Assist with take out orders.
Monitor dining areas for seating availability, service, safety, and wellbeing of guests.
Assist servers when needed.
Thank every guest upon departure and invite them to return.
Manage reservations; familiarity with Open Table, Resy and other reservations platforms.
Successfully adhere to Emmy's Steps of Service
Working knowledge of menu and beverage offerings
Ability to communicate guest requests, including dietary restrictions, to culinary staff.
Perform opening and closing duties.
Help to maintain a clean and presentable work environment.
Maintain a positive, outgoing demeanor during service.
Be safety conscious to promote the safety of oneself, co-workers and guests at all times.
Adhere to company policy and procedures.
Perform other duties as assigned by management.
Lead Host Qualifications:
Prior host or other front of house experience in a high-volume restaurant operation required.
Prior related experience requiring excellent customer service, cash handling, service recovery and problem-solving skills.
Strong written and verbal communication skills; computer proficiency required.
Ability to work in a fast-paced environment while managing the needs of guests.
Ability to work cohesively with co-workers throughout the restaurant.
Possess a passion for hospitality and a love of the food & beverage industry.
Ability to work a flexible schedule.
Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Emmy Squared/Pizza Loves Emily is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.