THIS POSITION IS IN PERSON ONLY, DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system & DLVM Platform
Track and trace Delivery Management files
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure exceptions are monitored and actioned timely
Ensure accurate and timely client and vendor billing
Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards, as per the company’s procedures