Customer Service Associate

Customer Service Associate About Belle Belle is a tech-enabled network of Advanced Nail Technicians, or “Belle Technicians,” who provide engaging, in-home therapeutic foot care to senior citizens. Our team is revolutionizing the foot healthcare model, from disorganized reaction to thoughtful prevention. We proudly protect the feet, independence and lives of those we serve, all while creating an amazing experience in the home, where customers relax and feel special. It is important that all teammates feel included, respected and motivated about the work they do. Belle is rapidly growing, which presents each team member with incredible opportunities for the future. About this Role Belle is looking for a full-time Customer Service Associate to provide the highest quality support for the customers we serve. Beyond daily scheduling, communication and outreach, this role requires strong verbal communication and patience with the wonderful seniors we serve. This position will report to our Nashville, Tennessee headquarters. Responsibilities:

Participate in 1-week training during normal business hours (8am-4pm)

Cover 9AM-6PM CST Shifts, Monday-Friday

Administrate customer service functions (e.g., phone, email, SMS chat)

Scheduling, confirming appointments and eligibility questions from members

Experience, Skills, & Personality:

6 Mo+ of customer service, call center, or equivalent experience

A quiet, private space with good Wi-Fi

Articulate and patiently communicate with senior citizens over the phone

Maintain, own, schedule and attend to work assignments with minimal supervision

Exhibit a positive, energetic and empathetic personality

Benefits:

Competitive compensation

Paid time off, sick, paid holidays

Hybrid work schedule with the potential to work from home full time after 3 months tenure.

Growth opportunities

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Powered by JazzHR