Area Manager, Customer ExperienceGeneral InformationCompany: MOS-USLocation: Nashville, Tennessee, 37011Ref #: M56820Function: CorporateEmployment Duration: Full-timeBenefits:
Medical, dental and vision insurance
Company-paid life insurance, short-term and long-term disability
401k program
Generous Paid Time Off (PTO) program
Description and RequirementsAs an Area Manager of Customer Experience, you'll provide in-store support and contribute to the advancement of our premium heated tobacco products in Nashville, TN. You will execute the commercial plan in launching premium heated tobacco products int he assigned geographic area, ensuring product performance by delivering a best-in-class consumer experience through a team of Territory Managers of Customer Experience looking to convert legal-age smokers and nicotine users to premium-headed tobacco products that while not risk-free, are a much better choice than continuing to smoke. You will plan and coordinate face-to-face activities for legal-age smokers and nicotine users based on geo specifics, in line with brand engagement strategy and business priorities.What’s in it for you?
Be a part of a collaborative and culture-oriented team.
Competitive pay and a comprehensive benefits program.
What will you do?
Partner closely with the recruitment team to hire the Territory Manger, Customer experience team; sourcing, interviewing, and hiring candidates meeting the required skills and competencies.
Provide one-on-one coaching and timely, accurate feedback to team members through training and other touch points helping the team reach individual and team objectives and KPIs.
Foster strong relationships with the team to strive for and establish a cohesive 'One Team, One Goal' working environment.
Design and implement sales strategies.
How will you succeed?
Be an expert in your territory to identify, develop, and implement sales/acquisition strategies, evaluate the needs of your territory, and adapt as necessary.
Have a deep understanding of key trends with legal-age smokers and nicotine users and adjust execution plans according to these trends as well as educate the team on these changes.
Demonstrate strong prioritization skills with the ability to handle multiple competing deliverables.
Be a quick learner with experience handling a complex product portfolio and technical know-how/troubleshooting.
Have strong project management skills.
Experience and Qualifications
Bachelor's degree preferred.
3 or more years of experience as a people manager with strong stakeholder and consumer relationships.
5 or more years of experience in customer service, field sales, and/or retail.
Experience working in B2C environments collecting and reporting consumer feedback including but not limited to escalations and responding promptly with accurate information.
Networking/community integration experience.
Bilingual in Spanish is preferred but not required.
Must have a valid driver's license and a good driving record.
So, are you the next Area Manager, Customer Experience?Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify EmployerPremium, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Premium may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.PipelineDetail: 56820