We are seeking a dedicated and empathetic Complaints Handler to join our existing team and manage customer complaints effectively and efficiently. The Complaints Handler will be responsible for investigating customer complaints in a timely and professional manner, ensuring a high level of customer satisfaction and retention. Along with Outbound calls to our customers regarding their existing complaint to discuss findings and come to a resolution.
If you’re a natural communicator, eager to develop your skills in financial support, and want to be part of a team that genuinely cares, we’d love to hear from you!
As a Call Centre Agent, you will;
Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them.
Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
20 days holiday including bank holidays.