Field Operations Manager
FLSA Status: Exempt
Reports To: Sr. Field Operations Manager
Position Summary:
As a Field Operations Manager, you will be responsible for ensuring the successful operations of a portfolio of accounts, including Budget Control, Delivery of Quality Product, Crew Training, Safety and Equipment Allocation and Assignment. This is a management position and therefore requires a certain amount of daily preparation and leadership. As a leader in the company, you are also responsible for modeling and enforcing all policies and procedures, including uniform dress codes and safety policies. You will work closely with Sr. Account Managers and report to the Sr. Field Operations Manager. For the team approach to work well, communication lines between Sr. Account Managers and Field Operations Managers are necessary to support crews and achieve success.
Job Responsibilities
Ensure all safety policies of the company are enforced.
Manage morning dispatch of your crews.
Manage budget and handle scheduling - Work with manager to maximize crew routes and hours management. Modify routes based on new work and cancellations. Build production plans on each property to ensure maximum efficiency.
Work with crews to ensure that the company level of quality is maintained.
Work with Sales and Sr. Account Managers to carry out proper new job set-up.
Monitor Daily Crew Performance (Route Sheet Distribution/Time Sheet Review)
Anticipate and Evaluate Equipment Needs- Manage crew equipment inventory and repair issues.
Train, Coach, Review, and Reward Crews
Enforce Company Standards. i.e., Uniforms, Fleet, Equipment, Facility
Onboard and Train Foremen and Crew members on Company Standards and proper landscaping practices
Prior to crew arrival: Review any last-minute needs or issues with Account Managers. Prepare any paperwork, route sheets or instructions for the crews. Modify schedule based on prior days’ production results.
Drive the company vehicle in a safe and competent manner, following company safety policies and local, state, and federal laws and regulations for the operating of such vehicle.
Be able to operate equipment in a safe and competent manner and in accordance with all local, state, and federal laws and regulations.
Crew Arrival:
Safety starts when team members enter the yard. Ensure that everyone has their safety vest on. Take attendance and determine route modification based on labor availability the day. (Utilize manpower check list to mark absentees) Work with Sr. Account Managers to modify schedule if necessary.
Equipment Check: Do a quick check on truck & trailer for issues. Check trucks for inventory. Talk with foreman about any equipment issues. Work with Mechanic to deal with any issues.
Ensure that the crew has what they need to be successful.
Foremen Check: Meet with Foremen to discuss any issues and to hand out route sheets and time sheets. Let them know if there are any modifications to the daily routes.
Dispatch: All crews head to their work sites. As crews leave the shop, you will stand at the gate for a final safety inspection and check out. (Check for seat belts and PPE Work on getting all crews out within 10 minutes of clocking in. Monitor and make note of challenges preventing this from happening.
Daily Plan:
Visit with crews based on experience and our issues that need to be resolved. When approaching crews, inspect the following:
Safety:
Are trucks and trailer parked safely? Are cones out? Do crew members have PPE on? (Vests, Ear plugs and safety glasses)
Quality: How does the job look from an overview? (Turf color, weeds, shrub pruning, tree problems). Are there any obvious signs that the crew leader doesn’t understand the proper quality standard?
Productivity:
Upon completion of safety and quality inspection, Identify any quality issues. Look at how the crew is producing the work. Does the crew leader seem aware of what his team is doing? Are they being efficient? Are they using the equipment properly? Safely? Are they using the right equipment for the job? (Weed Eaters vs Edgers). Are they string trimming in mulch areas vs spraying or pulling weeds?
Labor Hours: Review current labor hour efficiency with crew leader and discuss any issues. On larger jobs, work on developing a property attack plan for base maintenance, mulch and for pruning. Utilize a site plan and draw out the plan of attack for the crew. Monitor hours daily and make improvements as needed.
Talk to the crew leader and offer direction based on your inspection. Make notes so that you can follow up in the future. If the crew is new and or needs additional training, take the time to demonstrate the proper use of equipment or work on the quality issues that need to be addressed. Schedule time each week to work with the crews and demonstrate proper production techniques.
Irrigation: If there are any signs of watering problems, (too wet, too dry) check the irrigation controller and make any adjustments. If there are issues that you can’t resolve, send an email request to the irrigation department, and copy AM. Follow up to ensure that the issue is resolved.
Lawn Care: If the turf is not healthy, make a note and send an email request to the lawn care department and copy AM. Follow up to ensure that the issue is being resolved.
Leadership: Assist crews when needed. Demonstrate servant leadership.
If the client experiences issues, listen to their concerns. If they can be fixed while you are there, take care of them. If not, put them in your notes to discuss with the Account Manager and set a future date to remedy the concern. Any items that will require a Work Order should be referred to the Account Manager for follow-up. Let the client know that you will pass the request on to the AM to follow up. As the Field Operation Manager, you should Always communicate any client communication with the Account Manager.
Daily: Try to see as many crews as possible. Look for common problems and or concerns and make a note to bring them up in a tailgate huddle with all crews. Communicate with your Sr. Account Managers to help resolve any issues that arise as well as how to deal with client issues, crew issues, quality issues and/or equipment issues. Plan and formulate game plans for future routes.
End of Day:
Meet crews on yard at end of day. Make sure that they empty all debris from inside and outside of their truck. Ensure Gas is filled in the afternoon, if needed. Ensure Crew Members are clocked out and meet with the foreman to discuss the day. Review any scheduling issues, concerns, equipment needs, and foreman paperwork for accuracy. Prepare foreman for any schedule changes for the next day. Thank foreman for hard work and clock him/her out.
Take 15-30 Minutes to meet with your Sr. Account Manager team and plan the next few days. Set a plan for the next day.
What you need to join our team
Safety, Quality, Production Control
Computer skills
Provide excellent customer satisfaction & retention
Ability to manage routes and labor daily
Preferred: Bilingual capabilities
Why you want to work for us.
We strive to support our people to reach their highest potential. In addition to a friendly, supportive company culture, our employees enjoy a comprehensive suite of perks and benefits (some benefits dependent on position):
Competitive pay based on experience
Medical, Dental, and Vision insurance
401(k)
Paid Time Off (Vacation and Holidays)