Manage customer accounts by overseeing all aspects of the assigned client relationships both commercially and operationally.  Make company-binding decisions and commitments to customers.  Develop full-scale project plans and associated communications documents and revise as appropriate to meet changing needs and requirements.Builds a knowledge base of each client’s business, organization, and objectives and continually seeks opportunities to increase customer satisfaction and deepen client relationshipsBuild and maintain trustworthy customer relationships with both external clients and internal customers through accurate, thorough, and timely communication of informationInterpret, enforce, and maintain individual customer contracts, rate cards, Service Level Agreement (SLA) documents and associated commitments made on behalf of the organizationCoordinate quotations with support from Pricing and Contracts Administration and SalesPursue new business opportunities with existing customersProvide and maintain customer forecast information and distribute internally to appropriate departmentsSets and manages client or vendor expectationsLiaison with Finance and customers to resolve invoice discrepanciesManage capacities at multiple manufacturing and distribution sites to ensure timely manufacturing and obtainment of requested due datesManage inventory/production that relates to workability and provide feedback to external and internal customersResponsible for monitoring bill of materials (BOMs), orders, customer assets, invoices, and other customer requirements.  Process order data into system as appropriate.Print procurement and inventory management to include timely review of obsolescence and monthly reviews for space billing  Produce various reports for customer(s) as requestedFacilitate corrective actions and root cause resolution for all external customer complaintsSuggests areas for improvement in internal & external processes along with possible solutionsCross-train to support other accounts as needed