Description
Respond promptly to customer inquiries via phone, text, and email regarding technical issues and IT-related queries.
Provide technical support for hardware, software, network, and system-related issues.
Troubleshoot and resolve technical problems remotely, escalating more complex issues to appropriate IT teams when necessary.
Document all customer interactions, technical solutions, and issue resolutions accurately in the ticketing system.
Proactively identify recurring technical issues and recommend solutions to prevent future occurrences.
Collaborate with other IT teams to ensure timely resolution of customer issues and effective communication with clients.
Maintain a high level of customer satisfaction by providing exceptional service and support throughout the troubleshooting process.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience in a technical support role, preferably in a help desk or service desk environment.
Strong knowledge of IT hardware, software, networking, and operating systems.
Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
Exceptional problem-solving skills and the ability to troubleshoot technical issues systematically.
Proficiency in using ticketing systems and remote support tools.
Customer-focused attitude with a passion for delivering high-quality service and support.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .