Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a General Manager. The General Manager collaborates with the Regional Vice President to oversee employees and operational activities at one or more branch security locations and client sites. As a leader, you will drive profitable business growth by providing world class service to clients in various vertical markets like healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.RESPONSIBILITIES:Caring Leadership and Client Intimacy:
Lead and mentor an operations and support team by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
Operational Oversight and Safety:
Travel to client locations and industry related conferences and events to strengthen customer relationships, provide solutions to critical situations and ensure overall client and employee satisfaction
Deliver high-quality service to our clients by strategically leading the branch’s operations, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training and response plans
Financial Performance and Growth:
Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies and employ tactics with the Regional Vice President and Finance team to achieve all financial targets
Collaborate with the sales, marketing and enterprise accounts teams to identify and close new business development opportunities
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
Associate’s degree in Criminal Justice, Business or a related field with seven (7) years of management experience in a high-volume workforce environment or service industry
High School diploma with ten (10) years of management experience in a high-volume workforce environment or service industry
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience, driving operational and financial metrics while demonstrating strong financial acumen
Minimum of (2) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military, and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-KB1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Tennessee-MemphisJob Category: Management