Front Desk Associate

Job Description

We are looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of HelloHub; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee wears many hats while also ensuring positive customer experience.

Salary range: $37000 - $47000 per year.

• Interact with customers by telephone or in-person to provide information about HelloHub and rectify concerns.

• Checked to ensure that appropriate changes have been made to address the customer's issues.

• Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.

• Responsible for greeting and serving all guests courteously and professionally.

• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.

• Provide friendly and courteous telephone manners to guests and co-workers.

• Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.

• Attend all scheduled team meetings and brings suggestions for improvement.

Qualifications

• High school diploma or equivalent.

• Exceptional customer service skills.

• Excellent verbal and written communication skills

• Basic computer skills.

• Availability to work a variable work schedule.

• Must professionally present self regarding personal dress and grooming.

Additional Information

• 401(k)
• Dental Insurance
• Disability Insurance