Description We are seeking a customer-focused and technically proficient Desktop Support Technician to join our IT team. In this role, you will be the primary point of contact for end-user technical issues, providing prompt and efficient troubleshooting and resolution. You will play a vital role in ensuring a smooth and productive user experience for our entire staff.Responsibilities:
Troubleshoot and resolve a wide range of hardware, software, and network connectivity issues for desktops, laptops, and peripherals
Provide technical support to end-users via phone, email, and in-person assistance
Install, configure, and maintain desktop operating systems and software applications
Reset passwords and manage user accounts
Perform routine maintenance tasks such as system backups and software updates
Document technical issues and resolutions
Maintain an inventory of hardware and software assets
Assist with onboarding new employees and setting up their workstations
Educate users on proper IT procedures and security best practices
Requirements
Associate's degree in computer science, Information Technology, or a related field (or equivalent experience)
Minimum of 2 years of experience in a technical support role
Strong understanding of Windows operating systems (e.g., Windows 10, 11)
Proficient in troubleshooting common computer problems
Excellent customer service and communication skills
Ability to work independently and as part of a team
Excellent problem-solving and analytical skills
Strong time management and organizational skills
Ability to prioritize tasks and meet deadlines
Preferred Skills:
Experience with Windows operating systems
Experience with a ticketing system
Knowledge of Active Directory and Group Policy
Experience with remote support tools
Excellent written and verbal communication skills
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .