Customer Service Representative II

Description We are offering a contract employment opportunity for a Customer Service Representative in Memphis, Tennessee. This role is primarily focused on customer interaction, providing information in response to inquiries about products and services, and handling and resolving complaints. As a representative, you will be responsible for determining client issues, offering possible solutions, and providing follow-up as needed. This role is a combination of inbound and outbound customer service.Responsibilities: Work with program managers to ensure completion of all administrative and operational tasks associated with all accounts Dispatch client requests and follow up with field posting and data entry Prepare invoices, reports, letters, financial statements, and other documents File and retrieve corporate documents, records, and reports Open, sort, and distribute incoming correspondence Prepare responses to correspondence, including faxes and emails Utilize computer applications such as Microsoft Word and PowerPoint on a regular basis Accurately document and record customer/client information while maintaining confidentiality Use interpersonal skills, written communication, and attention to detail to provide excellent customer service Independently manage time and tasks to ensure efficient operation. Requirements Proven experience in a Customer Service role Proficiency in Data Entry tasks Ability to handle Documentation efficiently Proficient in Microsoft Word and PowerPoint Familiarity with 'About Time' software Experience in handling Correspondence Knowledge in preparing Financial Statements Excellent Interpersonal Skills Ability to Distribute Faxes in a timely manner Strong Written Communication skills Experience in resolving Customer Complaints Ability to operate various Computer Programs Experience in preparing Invoices Ability to perform Operational Tasks effectively Proficiency in preparing Responses to customer queries or complaints. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .