Carrier Operations AssociateMemphis, TN, USAReq #1694Thursday, March 14, 2024At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.Come grow with us!This position uses systems to monitor load availability updates, shipment execution, and final delivery to create visibility and accountability for successful shipments to our customers. This position interacts with carriers, facilities, Motor Carrier Managers, Transportation Specialists/Planners, business logistics, customer service, and other internal support resources necessary to proactively communicate, ship, and deliver our product to meet our customers’ needs. The position is responsible for driving improvement in the tactical performance of our truck and intermodal carrier metrics. Key metrics include, but are not limited to,: adherence to contracted commitments, adherence to electronic business rules for making appointments and reporting deliveries, on-time pick-ups, maintaining proper equipment levels in trailer pools, on-time delivery, and customer fines.Key Accountabilities:
Understand the complex needs of the business units, facilities, and carriers.
Understand customer business rules and expectations.
Monitor shipping processes to improve communications and on-time delivery to customers.
Monitor and research carrier related fines and develop action plans with carriers.
Manage carrier activity to improve carrier scorecard metrics and overall service across assigned carrier base.
Build relationships with and between stakeholders to improve accountability for successful shipment execution.
Key Challenges:
Learn quickly in a dynamic business environment.
Navigate through multiple systems to understand, explain, and resolve issues with shipment execution.
Understand market conditions and the impact to facilities, carriers, and customers.
Work with cross-functional groups within the enterprise to find solutions to complex problems.
Handle the high transactional volume and large scope of facilities, customers, and carriers.
Improve carrier performance metrics that influenced by a myriad of internal and external factors.
Knowledge of key internal and external contacts and organizations for timely problem resolution.
Scope:
Manage tactical performance for assigned carriers for outbound finished products shipments from North American mills, RDCs, DCs, and converters.
Other related projects as assigned.
Knowledge and Experience:
College degree required
Minimum 2 years supply chain experience - preferred
Demonstrated ability to work as a team member
Demonstrated record of achieving results as a self-starter
Excellent communication skills written and verbal
Excellent computer skills – Microsoft Office Applications and SAP
Proven analytical and data management skills
Experience in facility/carrier operations – preferred
Industry/ME Certifications – desired
Competencies:
Customer Focus
Detail Oriented
Drive for Results
Problem Solving
Action Oriented
Communications/Informing
Organizational Agility
Priority Setting
Functional/Technical Skills
Dealing with Ambiguity
Managing Through Systems
Business Acumen
Presentation Skills
Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Other details
Job FamilySupply & Logistics
Job FunctionLogistics/Supply Chain Planning
Pay TypeSalary
Memphis, TN, USA
Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.