Vacancy caducado!
Customer Service Manager
The position of Customer Service Manager is open due to tremendous growth in our industry. We are a OEM with our Corporate office in Memphis. This position will be based at the Memphis office.
The primary responsibilities will be to supervise the daily activities of the customer service representatives in multiple locations. Our goal is to make better use of technology and well documented procedures to move the department from a focus on data entry to a focus on high-level customer service, eventually transitioning to sales support.
The ideal candidate must be highly organized, reliable, and results driven, and comfortable with the use of technology and analytical thinking.
Responsibilities:
Establish effective procedures and document in a clear way that can be incorporated into a process/training manual.
Develop objectives for the Customer Service Department to maximize customer satisfaction
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Identify and evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare performance related reports for different departments and management
Requirements:
Proven experience in Customer Service Management or similar management position.
Knowledge of performance evaluation and customer service metrics
A basic understanding of financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and other PC based software
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with problem-solving ability.
Bachelor’s degree in a related field or a combination of education/experience
No Relocation No Visa Sponsorship Etc. You can send your resume on first contact or HR will reply with additional instructions.
Vacancy caducado!