Call Center Representative Location: Lewisburg, TN Job ID: #69105 Pay Range: $13.69-$16.10 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Tier 1 Customer Service RepresentativeThe client serves all North America, including Canada. Our customer base are distributors of our equipment.Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.What we help them with: Dealer referrals to distributors Provide customers with order information, assistance Product support: Parts and Equipment Transactional: Orders, Claims and Invoicing Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.Specific Responsibilities for this position may include:
Answer incoming calls and respond to customers emails
Route calls to appropriate resources
Document all call information according to standard operating procedures
Entering accurate ordering information into a company system.
Comfortable working in fast-paced environments
Strong time management and organizational skills
Proficiency in Microsoft Office Products (Excel, Word)
Familiarity with SAP and Call Center, and Sales Force a plus
The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
Successful candidates will have:
Ability to analyze unlike information and draw conclusions/recommendations
Strong verbal, written and inter-personal communication skills
Proficiency in MS Office tools
High degree of self-motivation to address and improve business needs.
Sense of urgency, self-initiative, commitment and sense of ownership is a must.
Superior follow-up and follow-through skills
Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
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