Transportation Specialist

Ingram Content Group (ICG) is hiring for a Lead Specialist to contribute to our Transportation team in LaVergne, TN just outside Nashville.  Leads manage customer relations to resolve customer inquiries both accurately and timely. Work well in cooperation with others for the benefit of reaching company goals and objectives. Utilize effective judgement to make sound decisions based on the needs of the situation. Provide guidance and direction to Customer Care Specialists. Want to help get more books to more places in more ways?At Ingram, our teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry.  We are flexible, have fun, and foster professionalism.  Our focus on providing exceptional customer support differentiates us from competitors. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are seeking a developed and adaptable company, we can’t wait to meet you!ScheduleMonday-Friday, 7a-4p (Flexible start time) OT when neededRequired Qualifications:HS education or equivalent5 years transportation experienceKey Responsibilities:Generates and maintains all routing instructions, carrier information, and tracing data upon review of transportation analyses of carrier costs for truckload carrier, less than truckload carrier, and small parcel carriersAssigns carriers to inbound and outbound lanes based on pricing and availability for all Ingram Distribution Centers and certify the documentation is correct and complete for the audit, payment and claims to be completed efficiently and accurately.Highly involved in service requirements for all aspects of customer requirements for key accounts.Manages carrier performance daily to ensure pick up, delivery, claims and tracing are completed as scheduled and current for the benefit of customer, Ingram Operations and carrier compliance.Provides a support function for Customer Care, Pub Support and other internal clients and manages the communication network between Ingram and all modes of transportation regarding shipment tracing, appointment scheduling, carrier pickup and delivery and numerous performance standards.Works with carriers to develop settlement on disputed claims.Serves as point of contact with both internal and external clients.Files claims with carriers, monitors progress, including mailing 30, 60 and 90 day letters, applies payments and prepares documents for imaging.Obtains a thorough understanding of carrier contracts.Audits freight bills for compliance and makes appropriate decisions on payment.Sets up invoices for payment in APC system.Reconciles accounts receivable statements.This list is not exhaustiveEssential Physical demands: Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and workAbility to sit at workstation for extended periods of timeAbility to work effectively using a personal computer for long periods of timeAbility to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment