We are seeking a detail-oriented and customer-focused Manager of Client Management to support and grow relationships with a key music client. In this role, you will act as the primary liaison between our company and the client, ensuring smooth production workflows, timely communication, and exceptional service throughout the manufacturing and distribution process. The Manager will act as the bridge between customers and internal operations—production, scheduling, logistics, pricing, and quality assurance—while also driving account growth, retention, and overall customer satisfaction.Essential Functions - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead, mentor, and develop a team of account managers to deliver world-class client serviceServe as escalation point for key accounts and resolve complex client issuesMonitor production timelines and proactively communicate order status updates and potential delays to the client in the form of a daily open order reportSet account management strategies, performance goals, and monitor KPI performance through reportingOversee order flow from placement from order creation through production, print procurement, packaging, shipment, and receipt of product to the distribution center to ensure accuracy and timelinessResponsible for monitoring bill of materials, orders, customer assets, invoices, and other customer requirementsManage inventory/production that relate to workability and provide feedback to external and internal customersCollaborate closely with production and scheduling teams to align customer demand with plant capacityReview and analyze client order patterns, production timelines, and forecasts to proactively address potential challengesDevelop account review processes and conduct periodic business reviews with the clientMonitor and track client satisfaction; implement continuous improvement initiatives to enhance customer experienceEnsure account management practices comply with company standards, quality requirements, and industry regulationsPrepare regular reporting on account health, team performance, and revenue growthInterpret, enforce, and maintain individual customer contracts, rate cards, Service Level Agreement documents and associated commitments made on behalf of the organizationCoordinate quotations with support from Pricing and Contracts Administration and SalesProvide and maintain customer forecast information and reportsEducate customers on manufacturing production options, packaging/print, and best practices to guide them toward successful outcomesIdentify opportunities to upsell or cross-sell additional services such as custom packaging or marketing bundlesStay current with record industry trends, artist needs, and evolving client expectationsBuild a knowledge base of each client’s business, organization, and objectivesCultivate long-term relationships with artists, labels, and music distributors to drive customer satisfaction and repeat businessIdentify & document issues/concerns, assess feasible resolutions, present options, corrective actions, and change plans as necessaryCoach, motivate, lead, train and develop employees; make decisions and recommendations regarding recruitment, advancement, performance management, and employee relations