Our client is a leading provider of vehicle repair and preventative maintenance services for all major vehicle makes and models. They operate with the pillars of honesty and integrity and prioritize customer safety and satisfaction. They are seeking a General Manager to join their team in greater Knoxville, TN to lead a team of service advisors and technicians in providing the best possible customer experience.
Automobile experience/knowledge is preferred.
RESPONSIBILITIES:
-Ensure that the store is neat, clean, safe and that customers are the top priority at all times.
-Oversee that staff is on time, adhering to company policies and procedures, and prioritizing customer service at all times.
-Complete walk-arounds of customer vehicles and services related to automobile repairs; Tasks may include:
-Preparing cost estimates for customers
-Notifying customers of preventive and scheduled maintenance
-Documenting customer concerns to enable the technician to properly diagnose and service the vehicle
-Prioritizing required services, and be prepared to provide options upon request
-Consulting with customer on applicable service specials
-Oversee the day-to-day operations of the business (which includes, but is not limited to customers, employees, vehicles, reports, scheduling, and building) and address needs based on the needs of the business
-Ensure all employees remain current with all OSHA training and other applicable training assigned
-Create the schedule, review and approve time clock punches (adding notes when applicable), approve/deny time off requests.
-Conduct performance evaluations that are timely and constructive, including but not limited to training, refresher training, role-playing.
-Handle discipline and termination of employees as needed, in accordance with company policy.
-Reconcile operating reports, accounts and records which includes sales with cash and receipts. Oversee and monitor inventory, and order supplies when necessary.
-Report information daily to corporate for processing of business documents and sales
-Work with multiple computer systems for reports, data, processing, ordering, and employee Hires and train employees
QUALIFICATIONS:
-High School Diploma or equivalent
-Minimum 2 years of experience managing a store, or management
experience
-Minimum 2 years of sales/customer service experience
-Minimum 1 year oversight of a P&L for a store
-Proficiency in Microsoft Office
-Excellent verbal and written communication skills
-Excellent interpersonal skills with the ability to interact well with different levels of employees and customers