Customer Care Representative – Urgent Hire (West Knoxville)
Full-Time | Temp-to-Perm | $20/hour | Not Remote
McLain’s Painting is urgently hiring a full-time Customer Care Representative. This role is temporary-to-permanent and could last 6 weeks or more. Candidates who excel may be offered a permanent position.
Pay: $20 per hour, with little experience needed
Hours: Monday to Friday, 8:00 AM – 4:30 PM (30-minute lunch)
Location: West Knoxville, TN (not remote)
About the Role:
We are looking for someone who thrives in a fast-paced environment, takes initiative, and communicates effectively. This position is the key point of contact for customers from their first call through the completion of their project. You’ll coordinate job scheduling, communicate with the sales and production teams, and ensure our customers receive an exceptional experience.
Key Responsibilities Include:
Respond to customer inquiries and manage customer communications
Schedule estimates and confirm project details
Set up new jobs and manage job records
Process payments and collect deposits
Coordinate color selections and track signed approvals
Conduct follow-up calls post-completion
Assist with basic marketing updates, email blasts, and content for the website
Position Details:
40 hours per week
No PTO or healthcare for the first 90 days
401(k) eligibility after 6 months if hired permanently
Must be dependable, organized, and able to prioritize tasks
Requirements:
Strong communication skills
Comfortable working with spreadsheets and basic office software
Customer service or administrative experience preferred
Must work on-site at our West Knoxville office
If you are reliable, task-oriented, and ready to start immediately, we’d love to hear from you.
Apply Today with Your Resume and Availability