Job Title: Customer Service Agent with Automotive Knowledge
Position Overview:
We are seeking a skilled Customer Service Agent with a strong background in automotives. You need to understand alternators, troubleshooting an alternator, and a have proficiency in QuickBooks and Excel. The ideal candidate will be responsible for providing exceptional customer service to clients, handling inquiries, sales, resolving issues, and ensuring smooth operations within our automotive business. Additionally, familiarity with QuickBooks and Excel is essential for managing financial transactions. We are willing to train you on using Quickbooks but automotive understanding, especially in regard to alternators is required.
Key Responsibilities:
Customer Support: Address customer inquiries, complaints, and requests promptly and professionally via phone, email, or sales.
Automotive Expertise: Demonstrate a comprehensive understanding of automotive products, services, and industry standards to assist customers effectively.
Order Processing: Manage orders, process transactions, and maintain accurate records using QuickBooks software.
Inventory Management: Monitor and update inventory levels, track stock movements, and coordinate with relevant departments to ensure availability of automotive parts and products.
Financial Administration: Utilize QuickBooks to generate invoices, process payments, reconcile accounts, and manage financial documentation efficiently.
Data Analysis: Utilize Excel to analyze customer data
Problem Resolution: Identify and resolve customer issues promptly, ensuring a positive experience and maintaining customer satisfaction.
Team Collaboration: Collaborate effectively with colleagues across departments to streamline processes, address customer concerns, and achieve business objectives.
Compliance: Adhere to company policies, procedures, and regulatory requirements related to customer service, financial transactions, and data management.
Continuous Improvement: Proactively identify areas for process improvement, propose solutions, and contribute to enhancing the overall customer service experience.
Qualifications:
Automotive Knowledge: Solid understanding of automotive products, terminology, and industry practices.
Customer Service Skills: Excellent communication, interpersonal, and problem-solving abilities with a strong customer-focused approach.
Technical Proficiency: Proficient in QuickBooks for managing financial transactions and Excel for data analysis and reporting.
Organizational Skills: Strong attention to detail, accuracy, and ability to multitask in a fast-paced environment.
Team Player: Ability to collaborate effectively with cross-functional teams and adapt to changing priorities.
Prior Experience: Previous experience in customer service, preferably in the automotive industry, and familiarity with QuickBooks and Excel.
Education: High school diploma or equivalent required.
Benefits:
Competitive salary
Retirement savings plan
Paid time off
Professional development opportunities
Application Process:
If you meet the qualifications and are excited about this opportunity, please submit your resume outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!