Service Desk Intern

Are you a proactive and detail-oriented computer science student with a passion for ensuring system reliability? Pilot Company is seeking a Service Desk Intern to join our Level 1.5 team in Knoxville, Tennessee, for the summer of 2026. This is a unique opportunity to directly contribute to our operational excellence by performing reliability checks on key system components at our store locations. In this role, you will be an integral part of the Service Desk team. Your work will involve performing essential tasks like checking server uptime, connectivity, and battery backup cabling, as well as quality checking system health. The expected outcome of your work is more reliable store-level systems, which will improve the uptime and overall operational excellence of our network. What You’ll Do Your responsibilities may include: Perform Reliability Checks: Conduct reliability checks on key system components at store locations, including proper battery backup cabling to the server, server connectivity, and server uptime. Monitor System Health: Quality check system health by monitoring drive utilization. Enhance Operational Excellence: Your contributions will directly improve the reliability of our store-level systems, driving operational excellence for the company.