Representative I, PSS Customer Service

Are you a master at customer service? Do you love to solve problems and make things happen? Do you enjoy administrative work and supporting your team members? This is the position for you!What you will do:1. Complete all administrative activities connected with customer account set-up and maintenance2. Respond to customer inquiries including pricing of products and services, delivery requests and issue resolution3. Build relationships with customers and promote PSS products and services to grow sales and increase the volume of customers’ purchases4. Facilitate warranty claims with both customers and vendors5. Communicate with the PSS sales and management teams to make leadership aware of customer concerns and issues6. Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods7. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level8. Ensure all activities are in compliance with rules, regulations, policies, and procedures