Responsibilities How You’ll Do It
Retaining Platinum Member base at a rate of >50%
New Lead/Inquiry Follow-up/close
New Business Development
Member Communication/Account Management
Member Engagement Events and Gift Execution
Troubleshooting/ServiceNow ticket submission & follow-up
Assist in facilitating program training and distribution of communication to Playmakers
Communicate Effectively with Member Services as well as Members
Platinum Callaway Club & Material inventory management
Qualifications What We’re Looking For
High school diploma or equivalent
Administrative professional experience is preferred
Sales or Customer Service experience is preferred
Proficiency in MS Office products (Word, Excel, Outlook)
Ability to Manage a large volume of emails and phone calls daily
Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals
Attention to detail, commitment to quality, results driven, and Player focused
Excellent written and verbal communication skills, as well as email and phone etiquette
Ability to Manage a large volume of emails and phone calls daily
ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.