Lead Analyst, Retail Technology

The purpose of this job is to provide ongoing support and maintenance of the company’s marketing technology systems Direct the management and documentation of escalated issues by gathering and analyzing additional informationDesign Loyalty systems hardware and software solutionsManage and package releases and hotfixes for the purpose of deploymentLead the testing of new programs, platforms, and integrations Direct Analyst I and Analyst II team members in troubleshooting and resolving all Loyalty system issuesCollaborate with vendors to identify and resolve current bugs and issues and introduce new functionality Create and maintain documentation related to new Loyalty integrations and use casesOversee the deployment of Loyalty hotfixes and upgradesMaintain non-Production software and hardware environmentsModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned