Director, Operations Excellence

The purpose of this job is to oversee the operations excellence department, delivering organization-wide technology improvement, process improvement, store leadership training, store opening support and increasing operational efficiencies.Oversee, lead, and set priorities for the Operations excellence team Select, coach, train, and develop direct reports, to include appraising job performance and conducting performance reviews Collaborate with the executive leadership team to create project plans and solutions for resolution of operational and cultural issues across the organizationCollaborate with leadership for implementation of operational safety practices at Pilot Flying J including prevention/awareness, training, research and analysis, compliance, response/remediation, and emergency response Coordinate with all Field and Sales and Support Center (SSC) departments to ensure store projects are completed in alignment with established guidelines Lead the strategic and cultural process to identify support opportunities (e.g., new technology) that will increase operational efficiency, effectiveness, and ROI Lead benchmarking efforts for programs and initiatives related to operational efficiency Responsible for utilization of labor analysis data in scheduling allocation, development and maintenance of labor models, and development and review of labor standards Oversee the administration of the company’s operational systems including maintenance and enhancementsCollaborate with company communication and merchandising teams for all communication and reporting requests directed at storesProvide oversight of the guest services index administrationCollaborate with the learning and development team on the delivery of general manager leadership development training, region manager leadership academy, and other operations-related training programsManage department budget Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies and procedures Complete other duties as assigned