Call Center - Member Services Representative I

JOB SUMMARY:Responsible for answering members questions regarding Credit Union services and performing a variety of account transactions and maintenance functions via telephone and/or correspondence.PRIMARY RESPONSIBILITIES:Answer calls independently.Answer questions and solve problems for members by listening, collecting data, securinganswers, and reporting results to the inquiring party.Keep members informed of Credit Union services and policies, including the variety of availableaccounts, interest and dividend rates, direct deposit options, and other related services.Perform file maintenance and account changes, as requested.Check all documents and computer entries for completeness and accuracy.Counsel members and make independent credit decisions within assigned limits.Cross-sell Credit Union products and services at every opportunity.Sort and prioritize job duties for necessity of expediting process.Review all relevant policies and procedures on an annual basis.Keep Contact Center Manager or Assistant Manager informed of actual or potential problems.Balance daily transactions.Follow all Credit Union policies, procedures and regulations.Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).Maintain regular and predictable attendance.Work cooperatively with others.All other duties as assigned.POSITION COMPETENCIES:Service - Excellent interpersonal skills and professional demeanor. Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services. Job Knowledge - Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self-development.Quality - Ability to be flexible and have a service oriented view to fulfill member, staff and Credit Union needs. Perform tasks with a high level of accuracy while maintaining attention to detail. Team Work - Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.Analytical - Work syste