Service Desk Analyst

DescriptionHelpdesk support- 500-600 calls/day for the groupAnswering phones, resetting passwords, resetting sessions. First contact resolution is at 70% of 500-600 calls a day, 70% of them, no one else has to talk to them. We are all very customer service based.Have access to Active Directory but very locked down and will mainly only do password resets out it. This position will be directly impacting 2 main projects: Windows 10-Windows 11 migrationSkillsO365, Troubleshooting, Service deskTop Skills DetailsO365Additional Skills & QualificationsMust have great communication skills and ability to meet end users where they are at to address issues they are facing with the migration.Pay and BenefitsThe pay range for this position is $17.00 - $22.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Johnson City,TN.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.