PC Support Technician

Description We are offering an exciting opportunity for a PC Support Technician in the retail clothing and accessories industry. The position is based in Goodlettsville, Tennessee. As a PC Support Technician, you will be tasked with responsibilities pertaining to troubleshooting, maintenance, and software and hardware diagnosis. Responsibilities: Actively participate in multiple IT teams to analyze, develop, test, and deliver flexible desktop computing technologies within an enterprise desktop environment and architecture. Developing and maintaining technical procedures and troubleshooting guidelines for internal use in setup, installation, and configuration of desktop hardware and software. Play a crucial role in diagnosing and resolving complex 2nd and 3rd level problems with business applications, networking, and hardware in the corporate office, distribution centers, and remote fields. Assist in creating strategy recommendations, designing, and implementing computer systems or programs, and corresponding policy development to meet current and future business needs. Manage the technical design, documentation, testing, creation or modification, and maintenance procedures surrounding OS image development, updating, and patching. Actively work within the IS organization to maintain and improve the operating systems and application software imaging process, software packaging, software distribution, and patch management. Design, test, and deploy enterprise image configurations for the organization to meet business requirements. Requirements Minimum of 3 years of experience as a PC Support Technician or in a related role. Proficient in Computer Hardware; able to troubleshoot and repair various hardware issues. Demonstrated knowledge and experience in using and managing Active Directory. Solid understanding of Backup Technologies and their application in a business setting. Experience in Cable Installation, ensuring seamless network connectivity. Microsoft Certified Detail Oriented (MCP) certification is highly desirable. Familiarity with TCP/IP Networking, including setup and troubleshooting. Knowledge of DNS - Domain Name System and DHCP for internet protocol networks. Experience with VPN Technologies, including VPN - Virtual Private Network setup and management for secure remote access. Proficiency in using Microsoft SCCM for system management. Experience with Patching, ensuring system software remains up to date and secure. Retail industry experience, specifically within Clothes & Access, is considered a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .