Spa Receptionist

Spa Receptionist is responsible for providing uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales. DutiesConsistently offer the highest level of personalized service while maintaining a positive, engaging, helpful and professional attitude with all guests and team members. Communicate and describe in an articulate manner the spa offerings and their benefits. Ability to compare the different services on the menu and recommend treatments that fit the guests’ needs. Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ questions. Proficient computer skills that will ensure reservations will be made in a timely, efficient and error-free manner. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure. Effectively handles cash credit card, gift certificates, comps and room charge transactions. Informs facility management of any member, guest, or facility issues. It is knowledgeable about the facility, property and amenities to effectively communicate with guests. Reports any incidents or accidents to a member of the management team. Other duties as assigned. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.