Overnight Manager On Duty

Embark on a career-defining journey as a Overnight Manager on Duty with our thriving team! We are seeking a seasoned professional to play a pivotal role in fostering a courteous, friendly, professional work environment.You will be part of creating a vibrant culture and work on a team that collaborates and has the desire to raise the bar. We're seeking a dynamic individual to lead our night shift team.As Overnight Manager on Duty, you will:Act as the senior leader on property, making operational decisions and resolving guest issues effectivelyOversee resort facilities, ensuring cleanliness, safety, and proper maintenance during overnight hoursMonitor and support front desk, housekeeping, security, and maintenance teams to uphold service standardsConduct property walks and inspections to ensure all resort areas are secure and functioning properlyAddress and resolve guest complaints promptly, providing solutions that align with resort service standardsRespond to guest requests, including prompt delivery of resort amenities when neededCollaborate with daytime management to ensure smooth communication and follow-ups on unresolved mattersServe as the on-site crisis manager, handling emergency situations such as medical incidents, fire alarms, weather events, or security concernsImmediately notify Resort Executives via phone tree of crisis situations (severe weather, fire, threat to life or structures, or any other severe situation that requires emergency services)Partner with resort security to maintain a safe and secure environment for guests and employeesEnsure compliance with safety policies, fire codes, and emergency proceduresDocument and report any security, safety, or incident-related concerns to senior leadershipTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.