Technology Specialist - CoreLogic & Verisk

Description Job Title: Tech Specialist II Location: Gallatin, TN What We Offer: Comprehensive health benefits plan, including medical, vision, and dental coverage 401(k) plan with company match Profit-sharing program Generous paid time off (PTO) and holidays Paid parental leave Company-paid mental health benefit through Headspace Access to two free on-site fitness rooms Employee Assistance Program (EAP) Employee Resource Groups (ERGs) Opportunities for personal and detail oriented development Job Summary: We are seeking a highly motivated Technology Specialist to support our Operations Support team. This individual will play a key role in identifying technology improvements, prioritizing initiatives, and facilitating technology training for both new and existing tools. The specialist will collaborate with internal teams and franchise stakeholders to optimize the use of company technology solutions and enhance overall efficiency and performance. Responsibilities: Identify, design, direct, and assist in the development of resources related to company technology platforms. Partner with IT teams to coordinate User Acceptance Testing (UAT) processes. Collaborate with IT teams to define Alpha/Beta testing schedules and engage participating franchise locations for feedback. Act as a subject matter expert in project planning and provide input during update meetings. Work alongside key technology stakeholders such as Product Managers, Information Systems teams, National Accounts, Field Operations, and Franchise Training teams to streamline efforts. Ensure training materials and resources are tailored to meet the needs of various franchise roles. Emphasize the "how" and "why" behind technology usage, highlighting downstream impacts, client visibility, customer satisfaction, and performance metrics. Communicate franchise technology support resources and provide clear directions to internal teams, including Help Desk and Franchise Operations staff. Coordinate efforts with implementation stakeholders to address and resolve challenges promptly. Assist in the creation of technology-related training materials in collaboration with the Franchise Training team. Requirements Required Qualifications (Knowledge, Skills, and Abilities): 2–3 years of experience in a technology-related role, such as training, project management, or business analysis. Knowledge or experience with Verisk software (e.g., Xactimate) preferred. Familiarity with CoreLogic software (e.g., Mitigate, Estimate, and Dash) preferred. Proficiency with the Microsoft Office Suite required. Experience with project management methodology is preferred. Familiarity with process mapping methodology is preferred. Strong attention to detail to ensure high levels of accuracy and validation of results. Intellectual curiosity and critical thinking skills to diagnose issues, identify root causes, and recommend solutions. Strong organizational skills with the ability to manage and prioritize multiple projects simultaneously. Effective written and verbal communication skills, with the ability to present technical concepts to non-technical audiences and produce written content. A commitment to delivering excellent customer service. Education: Bachelor’s degree in business administration, technology, or a related field (or comparable work experience). Certifications in relevant technologies or software platforms (preferred). Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .